FAQ OG

Are all products authentic?

Every product for sale at Piff is 100% guaranteed authentic, and backed by our unconditional guarantee. We specialize in rare and hard-to-find goods, and pride ourselves on our ability to determine the authenticity of a product 

 

Do you have a physical store?                                                            

Yes. Our storefront is located at 1506 Como Ave SE Minneapolis, MN, 55414. We receive  new product daily, so be sure to stop by the store and browse the racks often.

 

What is the difference between "Vault" & "Retail”?  

Retail consists of seasonal and limited capsule items from our favorite streetwear brands, all of which we're proud to be an official stockist for.

Vault is made up of rare crowd-sourced items from hard-to-find brands. See the condition guidelines for vault items below.

 

How do I tell which items are used? Can I filter by condition?

Yes. You can filter by condition via the filter menu on our shop tab. Here's a quick guide of how the condition ratings work:

New-Brand New Product

Average retail condition, unused with all original packaging. May have been displayed or tried on.

USED-A - Almost New

Worn once. Possible light pilling or creasing. No sole loss. Very near brand new.

USED-B - Light Use

Worn a handful of times. No cracking or fading. Possible Light sole loss, minor fabric wear. Expect minimal pilling and creasing.

USED-C -Moderate Use

Clear signs of use. Possible fading, heavy pilling, sole loss, minor stains.

USED-D - Very Used

Heavily Used. Possible stains, tears, creasing. 

   

Do you accept trade-ins?

Yes! We typically offer around 60% of the item's estimated value in store credit.

If you're not interested in store credit, we can potentially make a cash offer, depending on the condition/desirability of the item. We're particular about the items we take in, but we're always in the market for heat. Bring it by the shop!

Please note, bringing items in for a quote is at the seller's risk. We cannot offer any rembursiment for items damaged during to, from or during the quote process.

 

What forms of payment do you accept online?

We only accept PayPal for payment. If you do not have a PayPal account don’t worry! You can still check out with all major credit cards via PayPal's easy payment gateway. Feel free to contact us with any questions.

 

How long will it take for my order to ship?

We aim to ship all orders within 24-72 hours of payment. Tracking will be sent when your items are shipped. 

 

Do you ship internationally?

Yes. Piff Society is a worldwide movement - we are glad to ship internationally.

 

What shipping carrier do you use?

We ship via USPS. 

 

How much does shipping cost? 

Shipping cost is calculated based on the destination and weight of the item shipped.

 

Do you accept returns or exchanges?

We can only accept returns on unworn retail items within 7 days of purchase. All sales on vault items are final, no exceptions. 

 

Can I Cancel or Change My Order?

No, Unfortunately we cannot cancel or change any existing order.